Who can get NuLink Phone service?
NuLink offers phone service in all of our markets. To order NuLink Phone, call 770-683-6988.
What should I do if my NuLink Cable TV is working but my phone is not?
If your cable television service from NuLink is working and your phone service is not, please check the following:
- Telephone 1 LED (Telephone 2 LED if there is also a line connected to the Telephone 2 connection on the back of the advanced modem) is ON.
- Make sure all phones are hung up properly.
- If you are using a cordless phone, check the power or battery status of your phone(s).
- Check the telephone cables to ensure they are connected tightly and the cables are not cracked or broken.
If your phone service is still not working, please try the following steps:
Try plugging a standard phone directly into the Telephone 1 (Telephone 2 if applicable) connection on the back of the advanced modem and check for a dial tone. If there is a dial tone, then there may be an issue with the wiring to the phone jack. It is recommended that you leave the phone connected directly to the advanced modem to place or receive calls until the issue can be corrected.
If you still do not have phone service, it may be that there is an issue with your advanced modem. It may be necessary to reset the advanced modem.
To reset the advanced modem, press the recessed reset button with a pen tip or other pointed non-metallic object on the back of the advanced modem. Once the online light is solid, connectivity to the network has been restored. If you have reset the advanced modem and still do not have a dial tone, please check the status of the lights (LEDs) on the modem. For normal operation of the advanced modem the Power, DS, US and Online lights should all be on solid. he Telephone 1 LED on the front of the advanced modem should be on solid if the phone is on the hook. If the LED is flashing, check all your phones to see if one is off the hook.
Can I call 911 using NuLink Phone?
Yes. NuLink is concerned about your safety. We want you to feel secure that emergency assistance is only three digits away, similar to your standard telephone. That's why 911 Emergency Dialing is included with every NuLink Phone plan.
There are some important differences when calling 911 services with NuLink Phone that you should be aware of:
Service Outages Can Prevent 911 Emergency Dialing
Just as your regular cordless phone will not work today without power, your advanced modem does not operate without power. Please note that the NuLink Phone advanced modem also includes back-up power so if there is a power outage, NuLink Phone will still operate for up to 4 hours when fully charged (this will depend on your phones as well—cordless phones or phones that are plugged in to an electrical outlet do not work without power) giving you the ability to access 911 services or make other calls. You will not be able to make 911 calls from your NuLink Phone if there is a service outage on the cable line connected to your advanced modem.
How do I know if I have a message?
When you take your NuLink Phone off the hook, you will hear approximately 10 seconds of stuttered tone prior to hearing normal dial tone if there are new messages.
You may also be notified visually if you have a phone capable of visual message waiting notification, the message waiting light on your phone will either flash or illuminate, depending on the type of phone you own.
What is NuLink Phone?
NuLink Phone is a multifeature, residential phone service. Using NuLink Phone is as simple and easy as any phone service from any company. NuLink Advanced Phone includes unlimited calls within the United States and Canada for one low monthly rate.
Who can get NuLink Phone service?
NuLink offers phone service in all of our markets. To order NuLink Phone, call 770-683-6988
Can I keep my current phone number?
Yes, in most cases you will be able to keep your existing phone number and receive phone service from NuLink. This means when you get NuLink Phone, you will continue to receive calls from your family and friends without having to notify them of a new telephone number. Prior to transferring your number to NuLink Phone, we will need to verify the availability of the number from your current phone provider. If you are moving, it may be more difficult to take your phone number with you but with you but we can tell you if you will be able to keep your phone number.
What is the benefit of getting both local and long distance service from NuLink Phone service?
NuLink Advanced Phone packages provide you unlimited local and long distance calling, so you can place calls anywhere across the United States and Canada for one low monthly price. There are no minutes to watch, so feel free to talk as long as you want. If you don't usually make long distance calls, NuLink Essential Phone package may be a good choice for you with free local and local toll calls and nationwide long distance and calls to Canada at just $0.05/minute.
Will my Caller ID display work with NuLink Phone?
Yes, Caller ID display equipment works with NuLink Phone. NuLink Phone offers Caller ID with the NuLink Phone Advanced package. To use the Caller ID features, you must have Caller ID display equipment or a phone with Caller ID built in.
Can I get more than one phone line with NuLink Phone?
Yes, an additional line may be added to your NuLink Phone service.
What will happen to my DSL service when I switch to NuLink Phone service?
If NuLink Phone is installed as your primary phone connection, the local phone company line will be disconnected, preventing the use of DSL or phone services from that local phone company. If you subscribe to DSL Internet service from another phone company and you wish to use NuLink Phone on all of the phone outlets in your home, it is recommended that you subscribe to high-speed Internet service from NuLink instead of your current DSL provider.
NuLink offers a choice of high-speed Internet services to meet your individual Internet needs. For more information on our bundles, contact us at 770-683-6988.
Can I access NuLink Internet and talk on the phone at the same time?
Yes. While NuLink Internet and NuLink Phone are connected to the same advanced modem, they operate independently from each other. There will be no deterioration of either service while using both services at the same time.
Can I use NuLink Phone for my business?
In most areas, NuLink Phone is for residential service only. We do currently offer NuLink Phone for commercial use.
Does NuLink provide technical support for NuLink Phone?
Yes. NuLink provides complete support for all of our services and NuLink Phone is no different; our friendly and professional customer service representatives are available 24 hours a day, 7 days a week and may be reached by calling 770-683-6988.
What calling features does NuLink Phone offer?*
NuLink Phone offers the most popular calling features at no extra charge:
- Call Waiting
- Call Forwarding (*72)
- Anonymous Call Rejection
- Call Return (*69)
- 3-Way Calling
- Caller ID
- Caller ID for Call Waiting
- Repeat Dial
- Selective Call Rejection
- Selective Call Forward
Also included in all NuLink Phone packages:
- Unlimited nationwide local, local toll calls and long distance with Advanced Phone. NuLink Essential Phone includes local and local toll calls and a $0.05 minute rate nationwide long distance and calls to Canada
- Local Number Portability
- 911/E911 Services
- 900/976 Number Block (you may choose to unblock this feature)
- Collect Calling (you may choose to block this feature)
- *67 Caller ID Block
- Standard Directory Listing (residential only)
*Certain phone features may not be available in your area depending upon the capabilities of the interconnecting providers
Voicemail and Web Portal features are available for an additional charge.
Can I receive collect calls with NuLink Phone?
Yes, you can receive collect calls as you normally would. For any collect calls you accept, you may be billed separately by the phone company from which that call originated.
Does NuLink Phone offer Voicemail?
Yes, Voicemail is included in the NuLink Phone Advanced. The Voicemail feature includes one voice mailbox.
Can I make long distance calls with NuLink Phone?
Yes. NuLink Digital Phone service allows you to call anyone, anytime, anywhere in the United States and Canada for one simple and low monthly price. There are no changes in the way you make a long distance call with NuLink Phone. There is an additional cost for calls to international locations, and rates competitive with other major providers. For a complete list of international call rates, click here.
Can I make international calls with NuLink Phone?
Yes. Calls to international locations are not included in your monthly package price, but are billed at rates competitive with other major providers. And there are no changes to how you place international calls with NuLink Phone. Just dial as you normally would. (example: 011+country code + city code+ plus the number of the person you are trying to reach). For a list of International Calling Rates, click here.
Can I still use Operator Services or Directory Assistance to help find a phone number?
Yes. Similar to your existing phone provider, NuLink has additional fees to use these services.
Does NuLink Phone offer a calling card?
No, NuLink Phone does not offer calling cards.
Can NuLink Phone service replace my current residential phone service?
Yes. NuLink Phone allows you to place local, long distance and, international calls; access operator services, directory assistance, as well as emergency 911 services; and provides typical calling features and directory listings you would expect from your current residential telephone provider.
Can I use my calling card for long distance calls with NuLink Phone?
The Advanced Phone calling plan includes unlimited long distance calling in the United States for one low monthly price, making it unnecessary to use a calling card from home. However, you may place calling card calls from your NuLink Phone. Charges will apply directly from the company through which you acquired your calling card, and will not appear on your NuLink Phone bill. NuLink does not offer a calling card connected with NuLink Phone Service.
Does NuLink share phone records with any governmental agencies?
What is the Telecommunications Relay Service (TRS) and how does it work?
TRS is a free service, available 24 hours a day, seven days a week, that enables people who have difficulty speaking or hearing to use a standard voice telephone. Callers can contact a TRS by dialing 711 from anywhere in the United States. All NuLink phone service supports 711 dialing to access a TRS. The TRS service calls are facilitated by a communications assistant (CA) who serves as the "link" in the conversation between NuLink and the customer. The CA says, "Hello, this is the relay service. Have you received a relay call before?" The TRS service is available in English and Spanish. All conversations occurring with the assistance of a CA are confidential and cannot be disclosed by the CA. In an emergency the caller should still call 911 for the fastest response of emergency personnel.
For more information regarding 711, visit www.fcc.gov/cgb/consumerfacts/711.html.