Internet FAQs


General Internet
What is the acceptable use policy (AUP) for NuLink residential Internet service?

Click here to view the AUP or click here to download in DOC format.

Can NuLink Internet service my business or home office?

NuLink Business may be the perfect solution for your business Internet needs. To find out more, click here.

Does NuLink use a third party company for targeted advertising?

No, NuLink does not use a third party company for advertising at this time.

What are cookies?

Cookies are small files stored on a computer’s hard drive to simplify and improve a user’s Web experience. When a website needs to store settings or information, it creates a cookie file on your computer. Only the server that created the cookie can read the contents. The file never contains personal information that wasn't already submitted to a the site.

A weather web site might remember the location you selected using a cookie file. Or, another site might save a cookie with a unique number (session ID) to indicate your preference to log-in automatically when you return.

An ad server might store a unique number in a cookie file so it can recognize you and cycle through different advertisements, without showing the same one over and over. Many security products report these as "security risks" and delete them. There is no harm in deleting them, but there is no real risk from ad cookies.

Any web browser (Internet Explorer, Mozilla Firefox, Safari, etc) should have an option for clearing cookies; however, be aware that your preferences on many web sites will be reset if you do.

Newsgroups
Does NuLink Internet provide access to newsgroups?

NuLink does not provide newsgroup servers, but you can still use any premium newsgroup service if you wish.

A couple of popular premium newsgroup services are NewsHosting and Giganews.

Product Questions
What is the acceptable use policy (AUP) for NuLink residential Internet service?

Click here to view the AUP or click here to download in DOC format.

How often does the IP address need to be renewed?

The IP address is automatically released and renewed every 4 days by your computer. This will not effect your Web browsing.

How do I find my IP Address?

Win 95/98/ME Operating Systems:

  1. Click Start and then select Run.
  2. In the Run dialog box, type in WINIPCFG and click OK.
  3. The IP address will be displayed.

Win NT/2000/XP Operating Systems:

  1. Click START and then select RUN.
  2. In the Run dialog box, type in CMD and click OK.
  3. The Command Prompt window will open. Type IPCONFIG/ALL and press the return key.
  4. The IP address will be displayed.

Mac

  1. Select the Apple menu.
  2. Select Control Panels.
  3. Select TCP/IP to display TCP/IP settings.
  4. Click the Customer Care And Support button on the left.

 

How do I change my home page in Internet Explorer?
  1. Go to the Web page you want to set as your homepage.
  2. Click Tools then choose Internet Options.
  3. Click Use Current.
     
What is NuLink High-Speed Internet?

NuLink High-Speed Internet is an always-on connection to the Internet provided over cable lines. Because it doesn't use a phone line, you can talk on the phone, surf the Internet and watch TV at the same time! With four different speeds to choose from, you can find the service from NuLink that will fit your Internet needs.

Where do I get programs that I'll need for surfing the Internet?
Can I use my chat program or Web-based e-mail services?

Yes, your chat software will work with your NuLink Internet service. For instructions on set-up or how to use these programs, please visit the appropriate chat program's Web site.

How is NuLink Internet different from my dial-up connection?

Because NuLink Internet is connected using a cable modem over your cable line, you won't tie up the phone when you use the Internet. The connection is always on so there won't be anymore waiting for a dial-up connection. And unlike dial-up, NuLink Internet offers four different speeds to choose from so you can find the service level that will fit your Internet needs.

How is NuLink Internet different from DSL or other cable providers?

NuLink Internet is unique because we offer our customers multiple speeds to choose from. With most DSL or cable providers you get one standard speed, and sometimes a second speed is offered. With four speeds, you are sure to find the service level that meets your Internet needs.

Can I watch TV and use my NuLink Internet service at the same time?

Yes, you can watch TV and use your NuLink Internet simultaneously. Much like you can watch different things on different TVs in the house at the same time with NuLink cable, you can watch a program and surf the Internet at the same time with NuLink Internet.

Do I have to have NuLink Cable to get NuLink Internet?

You do not have to have NuLink Cable to get NuLink Internet, but with such great package deals, why wouldn't you get both services from NuLink? Learn more about our pricing and packaging options!

What are the system requirements for my computer to support NuLink Internet?

PC:

  • Processor: 133 Mz or higher
  • O/S: Windows 2000 or higher
  • RAM: 64 MB
  • Free Hard Drive Space: 150 MB
  • Network Adapter: Ethernet or USB Adapter

Mac:

  • Processor: Power PC or higher
  • O/S: Macintosh 9.0or higher
  • RAM: 64 MB
  • Free Hard Drive Space: 100 MB
  • Network Adapter: Ethernet (already installed) or USB adapter
     
What should I do to secure my computer with an always-on connection?

It is important to install firewall software or hardware to protect your computer, regardless of the type of Internet connection you use. NuLink provides NuLink Security for download from the NuLink Customer Home Page. There may be a fee for this software depending on what level of Internet service you have.

Web Space
What is Web space?

NuLink Internet provides you 10Mb of Web space to use as you please. Most customers choose to use this space to post a personal home page or résumé on the Internet.

How do I set-up my Web space?

Please call 770-683-MYTV (6988) and select the option for "Customer Service." DON'T select the option for Tech Support.

The CSR can notify our network engineers to reserve the space for you. Make sure to provide a valid email address. When the Web space has been reserved, you should receive an email with your login details.

Cable Modem
What do I do if my cable modem isn’t working?

First check that your coaxial cable, power, and network connections are still tight.

-Turn off your computer.
-Identify the cable modem (small box with lights, should have a cable wire that screws into the back).
-Unplug the power cord from the back of the modem (the thinnest, black cord).
-Verify that the lights on the front have faded out.
-Plug the power cord back into the modem.
-Turn the computer on.
-Allow 1-3 minutes for the modem to find the right channel.

Most customers also have another device that the connection passes through before reaching the computer. If you have a router, Internet phone device, or other network equipment...you could also try unplugging / reconnecting the power on those devices.

If your NuLink Internet connection is still not functioning properly, call 770-683-MYTV (6988) to find out if there is an outage in your area. If there is not an outage in your area, and you have tried steps 1–2 above, please stay on the phone for technical support from a NuLink Customer Care Representative.

Can I use my own cable modem?

Yes, you can use your own cable modem for NuLink Internet service. However, some older modems may have compatibility issues or performance problems.

For most cases, we recommend that you lease the modem from NuLink for a small monthly fee. Modems are often damaged during electrical storms, and a NuLink modem can be replaced if this happens.

A cable modem usually costs $60-$80 from most retailers. If you decide to purchase your own modem, make sure it is DOCSIS 2.0 compliant or newer. The NuLink network is transitioning to DOCSIS 2.0 and support for older modems will eventually be phased out.

If you need wireless, it is recommended to have separate devices for the cable modem and wireless router. Some more-expensive cable modems have a built-in wireless access point. These are sometimes called wireless "gateway." Such combination devices are typically problematic and expensive.

Home Networking / Wireless
I want to set-up wireless equipment. What do I need to buy?

To start, you will need a wireless router. This works as a base-station, taking the wired connection from our cable modem and sharing it. Nearly all wireless routers have 4 additional wired sockets, so wired computers in the same room can connect without extra hardware. A desktop computer in another room may need a wireless adapter.

Popular brands include:
Belkin
D-Link
Linksys
Netgear
Dynex (usually re-branded from Belkin products)
Ativa (usually re-branded from Belkin products)

Wireless equipment is now cheaper than ever. A $30-$40 wireless router will usually work just fine. Wireless adapters are also typically $30-$40. If your client devices already have built-in wireless capability, then you do not need a wireless adapter; A wireless router (the base-station) is all you need.

Depending on your situation, wireless setup can be quick and easy, or very time-consuming. Equipment manufacturers usually provide a 24/7 support number you can call for help. Also, local computer technicians offer installation and configuration services.

I'm trying to configure a router for the first time and I'm being asked what type of Internet connection I have.

The option to select should say either "Automatic," "Dynamic," or "DHCP." Also, if you are asked for a "Host name" or "Domain," you do not need to enter or change anything.

My computer/device has wireless capability (WiFi). Does NuLink support wireless?

NuLink does not configure or provide installation assistance with home networking equipment, including wireless devices. However, you can purchase your own wireless equipment and use it with our service.

E-mail
How do I setup my e-mail?

Here is critical information you will need to set up your e-mail account:

  • Type of Incoming e-mail server = POP3.
  • Location of Incoming pop3 server = mail.numail.org.
  • Location of outgoing SMTP server = mail.numail.org.
  • User name. This is the user name you selected during the installation of your NuLink High-Speed Internet service.
  • Your account password. This is the password you selected during the installation of your NuLink High-Speed Internet service

To setup your e-mail in Outlook Express, please follow the instructions below:

  1. Open Outlook Express then, click Tools, then Accounts
  2. Select the Mail tab and click Add, then click Mail. The Mail wizard displays.
  3. Enter your display name and click Next to continue in the wizard.
  4. Enter your e-mail address and click Next.
  5. Enter the following settings, and then click Next.
    •  Incoming Mail POP3: mail.numail.org.
    •  Outgoing Mail SMTP: mail.numail.org.
  6. Select the Remember Password option and enter your account name and Password. Then, click Next.
  7. Click Finish.
     

 

How do I access my e-mail account via the Web (Webmail)?

You can access your NuLink e-mail account from any Web browser with NuLink Webmail. Simply go to the NuLink Customer Home Page at http://nulinkdigital.com to access your e-mail from the Web. If you haven’t already registered, you will need to register first to begin checking your e-mail from the Web

What are the NuLink e-mail settings?

Basic information you will need to set up your e-mail account:

  • Type of Incoming e-mail server = POP3
  • Incoming: mail.numail.org
  • Outgoing: mail.numail.org
  • Your account name is the user name you selected for your e-mail address
  • Your account password is the password you selected when you created your e-mail user name and password

Outlook Express for Windows

  1. Open Outlook Express, click the Tools menu, and then click Accounts.
  2. On the Internet Accounts screen and click on the Mail tab. Highlight the account you would like to change and then click Properties to the right.
  3. In the E-mail address line, type in your e-mail address and click Apply.
  4. Click the Servers tab and change “Incoming mail (POP3)” to mail.numail.org.
  5. Next, change “Outgoing mail (SMTP)” to mail.numail.org.

When finished click OK, then click Close on the Internet Accounts screen.

Outlook Express 4.0 for Mac

  1. From the Outlook Express windows, click on the Preferences icon to open the Preferences window.
  2. Fill out the information below then click OK.
     

 

How do I change my username and password?

To change your username:
Log in to the NuLink Customer Home Page

  1. Select Account Manager.
  2. Select Account Settings.
  3. Select E-mail Management.
  4. To change your username, select Change Username.
  5. o change your Password, select Change Password.

If you can’t remember your password:

  1. Select Forgot Password or Username from the log-in box on the NuLink Customer Home Page.
  2. Enter your username and click Submit.
  3. Answer the security question that is presented and click Submit.
  4. A confirmation will be presented that states your password has been e-mailed to your e-mail account.

If you can't remember your username:

  1. Select Forgot Password or Username from the log-in box on the NuLink Customer Home Page. Enter your account number and phone number.
  2. A list of usernames associated with the account will be presented.
How many e-mail accounts are included with my NuLink Internet service?

NuLink offers 5 e-mail accounts, which can be activated as soon as your NuLink Internet service is installed.

Do I have to use the e-mail accounts provided by NuLink?

NuLink offers 5 e-mail accounts for NuLink Internet customers to use, but you can also use another e-mail provider if you choose. Please note that if you choose not to use your NuLink Internet e-mail addresses, you will not receive special offers and communication notices from NuLink.

How do I activate additional e-mail accounts?

The primary account holder can activate additional e-mail accounts at any time from the NuLink Customer Home Page. Use the following steps to create additional (secondary) e-mail accounts:

  1. Go to the NuLink Customer Home Page.
  2. Log in with your primary e-mail username and password.
  3. Click Account Manager at the top of the screen.
  4. Click Account Settings.
  5. Click E-mail Management.
  6. Click Add Account.
  7. Complete the User Information.
  8. Click Create.

 

How do I set up my e-mail client to receive my NuLink e-mail?

Please see the instructions below for the e-mail client you wish to set up.

For Windows Mail (Vista), Outlook Express, or Outlook 2000:

  1. Click Tools.
  2. Click Accounts.
  3. Click Add.
  4. Click Mail.
  5. Enter your display name.
  6. Click Next.
  7. Enter your e-mail address.
  8. Click Next.
  9. For the server type, make sure POP3 is selected (normally this is the default).
  10. Enter the server names:
    • For the incoming server: mail.numail.org.
    • For the outgoing server: mail.numail.org.
  11. Click Next.
  12. Enter your username and password.
  13. Click Next.
  14. Click Finish.
  15. Click Close.

For Outlook 2003 or Outlook XP:

  1. Click Tools.
  2. Click E-mail Accounts.
  3. Select Add a New E-mail Account.
  4. Click Next.
  5. Select POP3.
  6. Click Next.
  7. Enter your username information and log-in information.
  8. Enter the following for Server Information:
    • Incoming Mail Server: mail.numail.org
    • Outgoing Mail Server: mail.numail.org
  9. Click Next.
  10. Click Finish.

For Outlook 2007:

  1. Click Tools.
  2. Click Account Settings.
  3. Click the Email tab.
  4. Click New.
  5. Select Microsoft Exchange, POP3, IMAP or HTTP.
  6. Click Next.
  7. Put a check next to Manually Configure Server Settings.
  8. Click Next.
  9. Select Internet Email.
  10. Click Next.
  11. Enter Your User Information and Logon Information
  12. Enter the following for Server Information:
    • Account Type: POP3.
    • Incoming Mail Server: mail.numail.org
    • Outgoing Mail Server: mail.numail.org
  13. Click Next.
  14. Click Finish.
  15. Click Close.

For Outlook Express 5.0 for Mac

  1. Open Outlook Express then click the Tools menu and click Accounts.
  2. Click the Mail tab, highlight the e-mail account you want to change in the Accounts window, and then click Edit.
  3. In the E-mail address line, type your e-mail address.
  4. In the “Incoming mail (POP3)” type mail.numail.org.
  5. In the “Outgoing mail (SMTP)” type mail.numail.org and click on the “OK when finished.

Entourage for Mac

  1. Open Microsoft Entourage and click Tools at the top and then Accounts. Now click the Mail tab and click New in the upper left hand corner of the window. Now click the Mail pulldown.
  2. The next window that appears is the Account Setup Assistant. This wizard will guide you through the setup process. In the Your name: field type the name you want your e-mail recipient to see. Click the arrow button in the lower left hand corner of the window.
  3. In the field that says, “I already have an e-mail address I'd like to use,” type your e-mail address. Click the arrow in the lower left hand corner of the window.
  4. In the “Incoming mail server is a (n)” pulldown, select POP3. In the Incoming mail server mail server: type mail.numail.org In the Outgoing (SMTP) mail server: type mail.numail.org Click the arrow in the lower left hand corner of the window.
  5. In the Account ID: field, type your username. In the Password field, enter your password. Click the arrow button in the lower left hand corner of the window. Enter a name that will identify this account for your purposes. Click Finish.

 

How much e-mail storage is included in my NuLink e-mail account?

NuLink provides 1 GB of storage for each NuLink e-mail account.

Does NuLink offer IMAP e-mail access?

Yes. In order to use IMAP, you must first activate IMAP by clicking here and submitting your request. Your account will be activated within 24 hours and you will receive an e-mail when IMAP has been activated.

Once your IMAP account has been activated, you will need to use the settings below to configure your e-mail client.

Please see the instructions below for the e-mail client you wish to set up:

Please note that if you will be using your IMAP account while using a mobile phone or when not connected to your NuLink network, you will need to select “My server requires authentication” in the outgoing mail server settings.

For Windows Mail (Vista), Outlook Express, or Outlook 2000:

  1. Click Tools.
  2. Click Accounts.
  3. Click Add.
  4. Click Mail.
  5. Enter your display name.
  6. Click Next.
  7. Enter your e-mail address.
  8. Click Next.
  9. For the server type, make sure IMAP is selected (normally POP is the default).
  10. Enter the server names:
    • For the incoming server: mail.numail.org
    • For the outgoing server: mail.numail.org
  11. Click Next.
  12. Enter your username and password.
  13. Click Next.
  14. Click Finish.
  15. Click Close.

For Outlook 2003 or Outlook XP:

  1. Click Tools.
  2. Click Email Accounts.
  3. Select Add a New Email Account.
  4. Click Next.
  5. Select IMAP.
  6. Click Next.
  7. Enter your username information and log-in information.
  8. Enter the following for Server Information:
    • Incoming Mail Server: mail.numail.org
    • Outgoing Mail Server: mail.numail.org
  9. Click Next.
  10. Click Finish.

For Outlook 2007:

  1. Click Tools.
  2. Click Account Settings.
  3. Click the E-mail tab.
  4. Click New.
  5. Select Microsoft Exchange, POP3, IMAP or HTTP.
  6. Click Next.
  7. Put a check next to Manually Configure Server Settings.
  8. Click Next.
  9. Select Internet E-mail.
  10. Click Next.
  11. Enter your user information and log-in information.
  12. Enter the following for Server Information:
    • Account Type: IMAP
    • Incoming Mail Server: mail.numail.org
    • Outgoing Mail Server: mail.numail.org
  13. Click Next.
  14. Click Finish.
  15. Click Close.

For Outlook Express 5.0 for Mac

  1. Open Outlook Express then click the Tools menu and click on Accounts.
  2. Click the Mail tab, highlight the e-mail account you want to change in the Accounts window, and then click Edit.
  3. In the e-mail address line, type your e-mail address.
  4. In the Incoming mail (IMAP) type mail.numail.org.
  5. In the "Outgoing mail (SMTP)" type mail.numail.org and click OK when finished.

Entourage for Mac

  1. Open Microsoft Entourage and click Tools at the top and then Accounts. Now click the Mail tab and click New in the upper left hand corner of the window. Now click the Mail pull down.
  2. The next window that appears is the Account Setup Assistant. This wizard will guide you through the setup process. In the Your name: field type the name you want your e-mail recipient to see. Click the arrow button in the lower left hand corner of the window.
  3. In the field that says, “I already have an e-mail address I'd like to use,” type your e-mail. Click the arrow in the lower left hand corner of the window.
  4. In the “Incoming mail server is a(n)” pull down, select IMAP. In the Incoming mail server, type mail.numail.org. In the Outgoing (SMTP) mail server, type mail.numail.org. Click the arrow in the lower left hand corner of the window.
  5. In the Account ID: field, type your username. In the Password field enter your password. Click the arrow in the lower left hand corner of the window. Enter a name that will identify this account for your purposes. Click Finish.

Setting up IMAP in Apple Mail

Within Mail.app:

  1. Go to Preferences (Mail→Preferences).
  2. On the Accounts tab, click the [+] at the bottom left to start the account setup process.
  3. Change the Account Type to IMAP and fill in your details.
  4. Set the Incoming Mail Server and Outgoing Mail Server details:
    • Incoming: mail.numail.org
    • Outgoing: mail.numail.org

Creating IMAP Folders
To create a new folder:

  1. Control-click (or right-click if you have a multi-button mouse) on the inbox for your account (if you have multiple accounts within Mail.app, you'll see sub-Inboxes in the left sidebar that have the names you've assigned each account), and select "New Mailbox..."
  2. In the resulting dialog, make sure that the correct account is selected in the drop-down menu, and enter a name for the mailbox (e.g. "Sent" if you're on Media Temple).

The mailbox is created on the server, and Mail.app updates its folder list for that account. Do this as many times as you want, whenever you need a new folder to help organize your messages.

Setting Mail.app
Once folders exist, in order for Mail.app to save your drafts or copies of your sent messages, it needs to know where to put them, so this final step is the most important:

  1. Click the folder name that matches the function you want to assign (e.g. "Sent") so it is highlighted in the list
  2. Go to Mailbox → Use This Mailbox For → [function name] (e.g. "Sent" again)

Your folder will disappear from the list, and reappear as a sub-folder beneath the function you specified, with the same name as the account it's connected to. So, if your account name is "My IMAP Account," the "Sent" folder will now be located under "Sent → My IMAP Account" in the Mail.app sidebar.
 

How do I setup my e-mail in Outlook Express?
  1. Open Outlook Express then, click Tools, then Accounts.
  2. Select the Mail tab and click Add, then click Mail. The mail wizard displays.
  3. Enter your display name and click Next.
  4. Enter your e-mail address and click Next.
  5. For the Incoming mail (POP3) server enter: mail.numail.org.
  6. For the Outgoing mail (SMTP) server enter: mail.numail.org.
  7. Enter your account name and password. If you do not want to have to enter your password each time you check your e-mail, select the Remember Password option. Click Next.
  8. Click Finish.
     
What are the minimum password requirements for my NuLink e-mail account?

The minimum requirements for creating a password are:

  • Minimum 8 characters
  • Maximum 20 characters
  • Cannot contain any sequence of 4 or more letters or numbers. For example: ABC is allowed, ABCD is not. 123 is allowed, 1234 is not. This also applies in reverse.
  • Cannot contain the words "password" or "pwd"
  • Spaces are not allowed
  • Cannot use any of the following the characters: {}[]\/:;|\'\":<>,.^+()
How can I create a strong password?

You can increase the strength of your password by increasing the number of characters to more than 8, or increasing the use of numbers, capital letters and special characters such as @!#$%^&*=_~`- . Stronger passwords use two uppercase letters or numbers and one special character.

The strongest passwords contain at least:

  • 14 characters
  • 1 uppercase letter
  • 1 number
  • 1 valid special character such as @!#$%^&*=_~`-
     
How do I create my first e-mail address?

Use the following steps to create your first account. Please note that the first account you create will be your primary account, which will have access to all of the billing functions.

  1. Go to the NuLink Home Page at http://nulinkdigital.com.
  2. Click the Register link. This is located on the right side, toward the top, underneath the Username and Password fields.
  3. Enter the account number and phone number associated with your account.
  4. Click Submit.
  5. Fill out the user information.
  6. Click Create to finish creating your account.
Why did my e-mail client (Outlook Express, Outlook, etc) suddenly stop working?

Most e-mail issues can be resolved by one of the following:

  1. Reboot you computer.
  2. Disable any anti-virus software. If this corrects the problem, contact your anti-virus vendor for assistance.
  3. Disable any firewall software. If this corrects the problem, contact your firewall vendor for assistance.
  4. If the problem persists, please contact Customer Support at 770-683-6988. Representatives are available 24 hours a day, 7 days a week.

 

How do I create an additional e-mail address?

Use the following steps to create additional (secondary) e-mail accounts:

  1. Go to the NuLink Home Page at http://nulinkdigital.com.
  2. Log in with your primary e-mail username and password.
  3. Click Account Manager at the top of the screen.
  4. Click Account Settings.
  5. Click E-mail Management.
  6. Click Add Account.
  7. Complete the user information.
  8. Click Create.
     
Why can’t I log into Webmail?

If you are receiving an invalid username or password error, make sure you are not including “@xxxxxx.com” or “@xxxxxxxx.com” as part of your username. If you are not including this and you are still getting an error, you may be able to use the Forgot Password or Username link from your NuLink Customer page (http://nulinkdigital.com). This link is located below the Username and Password fields.

If you are not able to retrieve your password, or if you are receiving a different error, please contact Customer Support at 770-683-6988. Representatives are available 24 hours a day, 7 days a week.
 

What can I do if I forgot my username or password?

If your account has been fully registered on our Web site, you may be able to use the Forgot Password or Username link on the NuLink Customer Home Page. If the account has not been fully registered, this may not be an option. If this link does not work, please contact Customer Support at 770-683-6988. Representatives are available 24 hours a day, 7 days a week.

If you can't remember your password:

  1. Select Forgot Password or Username from the log-in box on the NuLink Customer Home Page.
  2. Enter your username and click Submit.
  3. Answer the security question that is presented and click Submit.
  4. A confirmation will be presented that states your password has been e-mailed to your e-mail account.


If you can't remember your username:

  1. Select Forgot Password or Username from the log-in box on the NuLink Customer Home Page.
  2. Enter your account number and phone number. A list of usernames associated with the account will be presented.
     
How do I change or delete address book entries in Webmail?

To add a new contact:

  1. From the toolbar, click the arrow next to New and select New Contact. The New Contact form opens.
  2. Enter contact information, including first and last name, e-mail address, job title, company information, e-mail and instant messaging details and notes. You can also upload a photo of this contact.
  3. In File As, select how you want to file the name. The default is to file the contact by last name, first name.
  4. In Address Book, select the personal address book where you'd like to save the contact.
  5. Click Save.

To add a new contact from an existing mail message:

  1. Open the mail message. The header is displayed in gray, at top of message detail pane. You can add e-mail addresses in the From:, To:, Cc: and Bcc: fields.
  2. Right-click the name and choose Add to Contacts.
  3. The New Contact form opens pre-populated with the information that was available from the e-mail header. Check these pre-populated fields for correctness and add additional information as well.
  4. In File As, select how you want to file the name. The default is to file the contact by last name, first name.
  5. In Address Book, select the personal address book where you'd like to save the contact.
  6. Click Save.

To edit contact information

To search for and open a contact form:

  1. Open your Address Book tab.
  2. In the Search box on the Search bar, enter search criteria such as a first or last name or group name.

To search by e-mail address, the complete address must be entered. First or last name must be a whole-word match. For example, you could enter something like Smith or smith@acme.com.

  1. From the drop-down list next to the search field, select Contacts to search your address books or select Company Contacts to search the company address book
  2. In the Edit Contact form, double-click the record to open the contact for editing.
  3. Click Save.

To open a contact form for editing:

  1. From an address book, right click on the contact to be edited and choose Edit Contact.
  2. Make the changes and click Save to commit your changes.

To move a contact to another address book:
You can move a contact by one of the following:

From the Contact form

  1. Select the contact and open the contact form.
  2. In the Address Book pull-down menu, select the address book where you want to move the contact.
  3. Click Save.

From the contact name

  1. Right-click on the contact to move.
  2. Select Move. In the Move Contact dialog, select the address book where you want to move the contact to.
  3. Click OK.

To delete an address book entry:
Contacts can be deleted in one of three ways:

  1. From an address book, select the contact to be removed, and click on the toolbar.
  2. Drag the contact name to the Trash folder.
  3. Right-click on the contact and select Delete.

If you delete a contact that was automatically added to your address book, the contact is moved to the Trash folder. You cannot add the name back to your address books until you delete the contact from the Trash folder.

When contact names are deleted, they no longer appear in your address book and information is not available from the name tool tips for the address auto-completion or from the address search dialog in the mail compose window.

To delete a Contact List:
Right-click on the contact list you created and select Delete.

 

How can I send e-mails using my NuLink e-mail account while I am away from home?

You can access your NuLink e-mail account from any Web browser with NuLink Webmail. Simply go to the NuLink Customer Home Page at http://nulinkdigital.com to access your e-mail from the Web. If you haven’t already registered, you will need to register first to begin checking your e-mail from the Web.

How do I add my e-mail account to an e-mail client (Outlook, Outlook Express, Windows Mail)?

Additional setup will be needed to access an e-mail account through an e-mail client program.

For Windows Mail (Vista), Outlook Express, or Outlook 2000:

  1. Click Tools.
  2. Click Accounts.
  3. Click Add.
  4. Click Mail.
  5. Enter your display name.
  6. Click Next.
  7. Enter your e-mail address.
  8. Click Next.
  9. For the server type, make sure POP3 is selected (normally this is the default).
  10. Enter the server names:
    • For the incoming server: mail.numail.org
    • For the outgoing server: mail.numail.org
  11. Click Next.
  12. Enter your username and password.
  13. Click Next.
  14. Click Finish.
  15. Click Close.

For Outlook 2003 or Outlook XP:

  1. Click Tools.
  2. Click E-mail Accounts.
  3. Select Add a New E-mail Account.
  4. Click Next.
  5. Select POP3.
  6. Click Next.
  7. Enter your username information and log-in information.
  8. Enter the following for Server Information:
    • For the incoming server: mail.numail.org.
    • For the outgoing server: mail.numail.org.
  9. Click Next.
  10. Click Finish.

For Outlook 2007:

  1. Click Tools.
  2. Click Account Settings.
  3. Click E-mail.
  4. Click New.
  5. Select Microsoft Exchange, POP3, IMAP or HTTP.
  6. Click Next.
  7. Put a check next to Manually Configure Server Settings.
  8. Click Next.
  9. Select Internet E-mail.
  10. Click Next.
  11. Enter your username information and log-in information.
  12. Enter the following for Server Information:
    • Account Type: POP3
    • Incoming Mail Server: mail.numail.org
    • Outgoing Mail Server: mail.numail.org
  13. Click Next.
  14. Click Finish.
  15. Click Close.
I received an e-mail from NuLink asking for my NuLink username/password and date of birth. Should I respond to this e-mail?

NuLink will never ask customers to provide personally identifiable information like this via e-mail. If you ever receive an e-mail that purports to come from NuLink and seems questionable, contact us directly at xxxxxxxxxxxx (e-mail address).

2A Jackson Street, Newnan, GA 30263
770-683-6988