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Click here to view the AUP or click here to download in DOC format.
NuLink Business may be the perfect solution for your business Internet needs. To find out more, click here.
No, NuLink does not use a third party company for advertising at this time.
Cookies are small files stored on a computer’s hard drive to simplify and improve a user’s Web experience. When a website needs to store settings or information, it creates a cookie file on your computer. Only the server that created the cookie can read the contents. The file never contains personal information that wasn't already submitted to a the site.
A weather web site might remember the location you selected using a cookie file. Or, another site might save a cookie with a unique number (session ID) to indicate your preference to log-in automatically when you return.
An ad server might store a unique number in a cookie file so it can recognize you and cycle through different advertisements, without showing the same one over and over. Many security products report these as "security risks" and delete them. There is no harm in deleting them, but there is no real risk from ad cookies.
Any web browser (Internet Explorer, Mozilla Firefox, Safari, etc) should have an option for clearing cookies; however, be aware that your preferences on many web sites will be reset if you do.
NuLink does not provide newsgroup servers, but you can still use any premium newsgroup service if you wish.
A couple of popular premium newsgroup services are NewsHosting and Giganews.
Click here to view the AUP or click here to download in DOC format.
The IP address is automatically released and renewed every 4 days by your computer. This will not effect your Web browsing.
Win 95/98/ME Operating Systems:
Win NT/2000/XP Operating Systems:
Mac
NuLink High-Speed Internet is an always-on connection to the Internet provided over cable lines. Because it doesn't use a phone line, you can talk on the phone, surf the Internet and watch TV at the same time! With four different speeds to choose from, you can find the service from NuLink that will fit your Internet needs.
Yes, your chat software will work with your NuLink Internet service. For instructions on set-up or how to use these programs, please visit the appropriate chat program's Web site.
Because NuLink Internet is connected using a cable modem over your cable line, you won't tie up the phone when you use the Internet. The connection is always on so there won't be anymore waiting for a dial-up connection. And unlike dial-up, NuLink Internet offers four different speeds to choose from so you can find the service level that will fit your Internet needs.
NuLink Internet is unique because we offer our customers multiple speeds to choose from. With most DSL or cable providers you get one standard speed, and sometimes a second speed is offered. With four speeds, you are sure to find the service level that meets your Internet needs.
Yes, you can watch TV and use your NuLink Internet simultaneously. Much like you can watch different things on different TVs in the house at the same time with NuLink cable, you can watch a program and surf the Internet at the same time with NuLink Internet.
You do not have to have NuLink Cable to get NuLink Internet, but with such great package deals, why wouldn't you get both services from NuLink? Learn more about our pricing and packaging options!
PC:
Mac:
It is important to install firewall software or hardware to protect your computer, regardless of the type of Internet connection you use. NuLink provides NuLink Security for download from the NuLink Customer Home Page. There may be a fee for this software depending on what level of Internet service you have.
NuLink Internet provides you 10Mb of Web space to use as you please. Most customers choose to use this space to post a personal home page or résumé on the Internet.
Please call 770-683-MYTV (6988) and select the option for "Customer Service." DON'T select the option for Tech Support.
The CSR can notify our network engineers to reserve the space for you. Make sure to provide a valid email address. When the Web space has been reserved, you should receive an email with your login details.
First check that your coaxial cable, power, and network connections are still tight.
-Turn off your computer.
-Identify the cable modem (small box with lights, should have a cable wire that screws into the back).
-Unplug the power cord from the back of the modem (the thinnest, black cord).
-Verify that the lights on the front have faded out.
-Plug the power cord back into the modem.
-Turn the computer on.
-Allow 1-3 minutes for the modem to find the right channel.
Most customers also have another device that the connection passes through before reaching the computer. If you have a router, Internet phone device, or other network equipment...you could also try unplugging / reconnecting the power on those devices.
If your NuLink Internet connection is still not functioning properly, call 770-683-MYTV (6988) to find out if there is an outage in your area. If there is not an outage in your area, and you have tried steps 1–2 above, please stay on the phone for technical support from a NuLink Customer Care Representative.
Yes, you can use your own cable modem for NuLink Internet service. However, some older modems may have compatibility issues or performance problems.
For most cases, we recommend that you lease the modem from NuLink for a small monthly fee. Modems are often damaged during electrical storms, and a NuLink modem can be replaced if this happens.
A cable modem usually costs $60-$80 from most retailers. If you decide to purchase your own modem, make sure it is DOCSIS 2.0 compliant or newer. The NuLink network is transitioning to DOCSIS 2.0 and support for older modems will eventually be phased out.
If you need wireless, it is recommended to have separate devices for the cable modem and wireless router. Some more-expensive cable modems have a built-in wireless access point. These are sometimes called wireless "gateway." Such combination devices are typically problematic and expensive.
To start, you will need a wireless router. This works as a base-station, taking the wired connection from our cable modem and sharing it. Nearly all wireless routers have 4 additional wired sockets, so wired computers in the same room can connect without extra hardware. A desktop computer in another room may need a wireless adapter.
Popular brands include:
Belkin
D-Link
Linksys
Netgear
Dynex (usually re-branded from Belkin products)
Ativa (usually re-branded from Belkin products)
Wireless equipment is now cheaper than ever. A $30-$40 wireless router will usually work just fine. Wireless adapters are also typically $30-$40. If your client devices already have built-in wireless capability, then you do not need a wireless adapter; A wireless router (the base-station) is all you need.
Depending on your situation, wireless setup can be quick and easy, or very time-consuming. Equipment manufacturers usually provide a 24/7 support number you can call for help. Also, local computer technicians offer installation and configuration services.
The option to select should say either "Automatic," "Dynamic," or "DHCP." Also, if you are asked for a "Host name" or "Domain," you do not need to enter or change anything.
NuLink does not configure or provide installation assistance with home networking equipment, including wireless devices. However, you can purchase your own wireless equipment and use it with our service.
Here is critical information you will need to set up your e-mail account:
To setup your e-mail in Outlook Express, please follow the instructions below:
You can access your NuLink e-mail account from any Web browser with NuLink Webmail. Simply go to the NuLink Customer Home Page at http://nulinkdigital.com to access your e-mail from the Web. If you haven’t already registered, you will need to register first to begin checking your e-mail from the Web
Basic information you will need to set up your e-mail account:
Outlook Express for Windows
When finished click OK, then click Close on the Internet Accounts screen.
Outlook Express 4.0 for Mac
To change your username:
Log in to the NuLink Customer Home Page
If you can’t remember your password:
If you can't remember your username:
NuLink offers 5 e-mail accounts, which can be activated as soon as your NuLink Internet service is installed.
NuLink offers 5 e-mail accounts for NuLink Internet customers to use, but you can also use another e-mail provider if you choose. Please note that if you choose not to use your NuLink Internet e-mail addresses, you will not receive special offers and communication notices from NuLink.
The primary account holder can activate additional e-mail accounts at any time from the NuLink Customer Home Page. Use the following steps to create additional (secondary) e-mail accounts:
Please see the instructions below for the e-mail client you wish to set up.
For Windows Mail (Vista), Outlook Express, or Outlook 2000:
For Outlook 2003 or Outlook XP:
For Outlook 2007:
For Outlook Express 5.0 for Mac
Entourage for Mac
NuLink provides 1 GB of storage for each NuLink e-mail account.
Yes. In order to use IMAP, you must first activate IMAP by clicking here and submitting your request. Your account will be activated within 24 hours and you will receive an e-mail when IMAP has been activated.
Once your IMAP account has been activated, you will need to use the settings below to configure your e-mail client.
Please see the instructions below for the e-mail client you wish to set up:
Please note that if you will be using your IMAP account while using a mobile phone or when not connected to your NuLink network, you will need to select “My server requires authentication” in the outgoing mail server settings.
For Windows Mail (Vista), Outlook Express, or Outlook 2000:
For Outlook 2003 or Outlook XP:
For Outlook 2007:
For Outlook Express 5.0 for Mac
Entourage for Mac
Setting up IMAP in Apple Mail
Within Mail.app:
Creating IMAP Folders
To create a new folder:
The mailbox is created on the server, and Mail.app updates its folder list for that account. Do this as many times as you want, whenever you need a new folder to help organize your messages.
Setting Mail.app
Once folders exist, in order for Mail.app to save your drafts or copies of your sent messages, it needs to know where to put them, so this final step is the most important:
Your folder will disappear from the list, and reappear as a sub-folder beneath the function you specified, with the same name as the account it's connected to. So, if your account name is "My IMAP Account," the "Sent" folder will now be located under "Sent → My IMAP Account" in the Mail.app sidebar.
The minimum requirements for creating a password are:
You can increase the strength of your password by increasing the number of characters to more than 8, or increasing the use of numbers, capital letters and special characters such as @!#$%^&*=_~`- . Stronger passwords use two uppercase letters or numbers and one special character.
The strongest passwords contain at least:
Use the following steps to create your first account. Please note that the first account you create will be your primary account, which will have access to all of the billing functions.
Most e-mail issues can be resolved by one of the following:
Use the following steps to create additional (secondary) e-mail accounts:
If you are receiving an invalid username or password error, make sure you are not including “@xxxxxx.com” or “@xxxxxxxx.com” as part of your username. If you are not including this and you are still getting an error, you may be able to use the Forgot Password or Username link from your NuLink Customer page (http://nulinkdigital.com). This link is located below the Username and Password fields.
If you are not able to retrieve your password, or if you are receiving a different error, please contact Customer Support at 770-683-6988. Representatives are available 24 hours a day, 7 days a week.
If your account has been fully registered on our Web site, you may be able to use the Forgot Password or Username link on the NuLink Customer Home Page. If the account has not been fully registered, this may not be an option. If this link does not work, please contact Customer Support at 770-683-6988. Representatives are available 24 hours a day, 7 days a week.
If you can't remember your password:
If you can't remember your username:
To add a new contact:
To add a new contact from an existing mail message:
To edit contact information
To search for and open a contact form:
To search by e-mail address, the complete address must be entered. First or last name must be a whole-word match. For example, you could enter something like Smith or smith@acme.com.
To open a contact form for editing:
To move a contact to another address book:
You can move a contact by one of the following:
From the Contact form
From the contact name
To delete an address book entry:
Contacts can be deleted in one of three ways:
If you delete a contact that was automatically added to your address book, the contact is moved to the Trash folder. You cannot add the name back to your address books until you delete the contact from the Trash folder.
When contact names are deleted, they no longer appear in your address book and information is not available from the name tool tips for the address auto-completion or from the address search dialog in the mail compose window.
To delete a Contact List:
Right-click on the contact list you created and select Delete.
You can access your NuLink e-mail account from any Web browser with NuLink Webmail. Simply go to the NuLink Customer Home Page at http://nulinkdigital.com to access your e-mail from the Web. If you haven’t already registered, you will need to register first to begin checking your e-mail from the Web.
Additional setup will be needed to access an e-mail account through an e-mail client program.
For Windows Mail (Vista), Outlook Express, or Outlook 2000:
For Outlook 2003 or Outlook XP:
For Outlook 2007:
NuLink will never ask customers to provide personally identifiable information like this via e-mail. If you ever receive an e-mail that purports to come from NuLink and seems questionable, contact us directly at xxxxxxxxxxxx (e-mail address).